Diagnostic Service Terms
Effective September 19, 2026 · One-time website and online presence inspections
By accepting these terms at checkout, you purchase the selected inspection from JRL Works. This is a professional assessment and recommendation service. Website changes and implementation are separate.
1. Website Diagnostic — $499 USD
Covers one business, one location and up to 10 representative public pages on one website, selected to cover the homepage, key services, contact path and important page types. It includes customer journey and messaging review; mobile and desktop usability observations; navigation, links, buttons and form behavior; core technical SEO checks; and a basic consistency check of one Google Business Profile and links to the business's primary social accounts.
You receive a concise PDF with up to 10 prioritized actions supported by the findings and one 30-minute walkthrough. We do not manufacture problems to fill an action quota. This package does not include a full competitor study, private analytics review, ongoing support or a retest.
2. Complete Online Presence Diagnostic — $1,299 USD
Covers one business, one location, one website with up to 30 public pages, one Google Business Profile and up to two primary social profiles. The website assessment includes customer journey, messaging, contact paths, mobile and desktop usability, links, redirects, titles, descriptions, headings, canonicals, publicly observable indexing directives, sitemap, robots.txt, structured data, connected-profile references, consistency, content freshness and basic performance, accessibility and visible security observations.
Google and social review covers available business information, services, hours, contact details, branding, activity and trust signals. We compare three relevant competitors using similar services and geography, subject to availability of public information. The comparison includes visible strengths, gaps and practical opportunities. Google Analytics and Search Console analysis is included when appropriate read-only access and usable data are supplied. Lack of access or data will be identified as a limitation; public observations do not establish actual indexing or private performance.
Deliverables: an executive PDF, supporting evidence and technical appendix/handoff instructions, a prioritized 90-day correction roadmap, one 60-minute walkthrough, 30 calendar days of clarification on the delivered findings, and one verification pass after priority corrections.
The clarification period starts on report delivery and covers questions about existing findings, not new research, implementation, ongoing monitoring or unlimited meetings. Request the included retest within 90 calendar days of report delivery and provide a consolidated list of completed priority corrections. The retest checks those corrections on the original website and returns a brief verification summary. It is not a second full audit or review of a redesigned site or newly added scope.
3. Site size and custom work
Page allowances are maximum inspected public pages, not a promise to inspect every possible URL or variation. We identify the pages and customer paths checked and disclose sampling, access restrictions and untested areas. Larger websites, ecommerce, multiple locations, private portals and custom applications require a written scope and custom quote before purchase; custom inspections start from $2,000. No fixed-price custom checkout is offered.
If onboarding reveals that your purchase does not fit the selected scope, we will discuss a suitable scope or revised quote before work begins. You can decline the revised scope and cancel for a refund before inspection work starts. Additional work or charges require your agreement.
4. Payment, onboarding and timing
Payment is due in full at checkout and is charged once. There is no subscription or automatic renewal. Send your website URL, business goals, location and relevant profile links to Joseph@JRLworks.me. We confirm the inspection scope, required information and delivery schedule before starting. Checkout does not provide an instant report.
Provide accurate information and confirm that you are authorized to request the inspection. Use account invitations or other secure methods for any agreed read-only access; never email passwords. Do not send unnecessary sensitive customer information. Missing access, unavailable data, platform restrictions or delayed responses may affect timing and coverage. We identify material limitations and agree on next steps.
5. Testing and evidence
We review public pages and any specifically authorized account information. Any live test that submits a form, sends a notification, makes a booking or creates an order requires coordination and permission; purchases and third-party fees are not included. We do not perform intrusive security testing, change settings or modify websites as part of the inspection.
Findings reflect conditions observed at the time of testing. Performance varies with device, network and platform conditions. Third-party traffic and keyword figures, if used, are estimates and are labeled as such. Competitor comparisons do not establish competitors' actual traffic, inquiries, conversion rates or revenue. We distinguish verified issues, observations, recommendations and untested areas.
6. Exclusions and outcomes
The service does not include repairs, redesign, content production, ongoing SEO, backlink campaigns, advertising, code-repository or backend/database audits, penetration testing, or ongoing monitoring unless separately agreed. “Complete” describes the purchased scope, not a guarantee that every issue will be discovered.
We do not guarantee rankings, traffic, calls, leads, revenue or any specific business result. Assessments of accessibility, privacy or security are limited observations, not legal advice, a formal compliance audit or certification. Implementation requires the client's or their provider's approval and appropriate testing. The included roadmap is a recommended sequence, not 90 days of implementation service.
7. Cancellation, concerns and use of reports
To request cancellation, report an error or discuss a refund, email Joseph@JRLworks.me promptly or call (207) 664-9983. Please raise concerns before further work proceeds where possible. We review the work completed and the circumstances with you. Nothing in these terms limits rights or remedies required by applicable law.
You may share the delivered report and handoff with your staff and chosen service providers to plan or implement corrections. You retain ownership of materials you supply. Tools, including AI-assisted tools, may support research and report preparation; JRL Works reviews the findings and identifies verification limits. Third-party services remain governed by their own terms.