Social Premium Service Terms

Effective September 19, 2026 · Version SP-2026-09-19

$899 USD per month + $599 one-time setup. $1,498 due at signup, then $899 monthly until canceled. No free trial. This is a managed service for one business and location, designed to bring customers back, follow up on inquiries and make social engagement easier to act on. Results are not guaranteed.

These terms apply only to Social Premium purchased from JRL Works. By checking the acceptance box at checkout, you confirm authority to purchase for the business and agree to this scope, billing and onboarding process. A separately signed written agreement controls only where it expressly changes these terms. Other JRL Works packages remain separate.

1. What your monthly service includes

• Social content: 12 original posts: 9 single-image posts and 3 carousels of 3–5 slides, plus 4 Stories adapted from that content. Includes captions, light photo cleanup, branded layouts and scheduling to one Facebook page and one Instagram account. Counts are shared across platforms, not doubled. Two approval batches and one consolidated revision round per batch are included.
• Customer reactivation: one approved email campaign per billing month, consisting of up to three messages for one agreed offer and audience segment. Includes copy, scheduling, suppression of opted-out contacts and response routing. Eligible past customers or older inquiries come from your existing database. A seasonal promotion can replace that month's reactivation campaign; it is not an additional campaign.
• Comment-to-DM follow-up: up to two active flows across the connected Facebook and Instagram accounts, with a combined maximum of ten message steps. These use approved keywords, questions, helpful answers and booking or inquiry links, subject to platform availability and messaging rules.
• Qualification: one maintained questionnaire or service-selection flow of up to five questions, with interest tags and routing to one existing booking destination.
• Customer tracking: one JRL Works-managed GHL workspace, one inquiry pipeline and up to two client user logins. Includes up to 1,000 managed contacts and 3,000 marketing email sends per billing month. Routine software and email delivery within these limits are included.
• Conversation checks: three scheduled checks weekly of managed social comments and connected campaign replies, with up to 60 minutes total human handling per billing month. Straightforward questions use up to 20 client-approved FAQ answers; matters needing judgment are flagged to your designated contact. This replaces, rather than adds to, the Social Plus monitoring allowance.
• Management: monthly workflow checks, one campaign refresh, one consolidated round of campaign revisions, a results summary and an optional 30-minute review call. The summary covers available engagement, inquiries, opt-outs, booking activity and sales you can substantiate.

Automated steps may operate outside working hours, but human support is scheduled on business days, excluding holidays. This is not continuous inbox coverage, an emergency service or a commitment to an instant response. An unused monthly allowance does not accumulate, except for work expressly rescheduled in writing.

2. Why there is a setup fee

The $599 setup fee pays for a deeper assessment, additional communications and implementation before campaigns can safely launch. It covers one discovery call of up to 60 minutes; review of your services, brand, offers, audience and existing customer records; a shared Google Drive content folder; account-connection assistance; one CSV import of up to 1,000 records with basic field mapping and duplicate cleanup; the pipeline, tags, questionnaire and two flows described above; basic sending-domain authentication assistance; testing; and one handover call of up to 30 minutes.

Setup is distinct from the monthly work of content planning, production, campaign preparation, monitoring and optimization. Purchasing starts the coordinated onboarding process; it does not activate a finished system immediately. A full historical CRM migration, custom integration or extensive data repair is not included.

3. Onboarding, communication and launch

1. Discovery and access: designate one decision-maker; confirm goals, offers, booking capacity, escalation contact, brand details and required account permissions.
2. Content and data: use the shared Drive folder for approved photos, logos, service information and clearly named content. We arrange an appropriate restricted transfer for customer records. Do not place customer lists in publicly accessible folders.
3. Permissions and readiness: provide consent records, opt-out lists, a valid business mailing address, sender details and approved privacy information. We assess whether the proposed audience and platforms are suitable.
4. Build and review: we prepare the first content batch, campaign copy, segmentation and workflow map. You check factual accuracy, offers, recipients, automated responses and destination links.
5. Test and approve: we test the agreed paths and obtain written approval before live campaigns or publishing. Silence is not approval.

Allow approximately 10–15 business days after all required information, access and approvals are available for initial configuration and testing. This is a planning estimate, not a guaranteed launch date. Third-party verification, sending-domain readiness, list quality, revisions and your response times may extend it. We confirm a launch schedule during onboarding and communicate material delays.

Please provide consolidated responses within three business days where practicable. The first billing period includes onboarding coordination and monthly-service preparation; the full ongoing campaign cadence begins after readiness and approval, not necessarily on the purchase date. We agree the initial delivery schedule rather than compressing a full month's messaging into the remaining days. Client-caused delays do not automatically move renewal dates. After ten business days without required responses, we will contact you about rescheduling or pausing; a billing pause requires written confirmation. If delay is primarily our responsibility, we will agree a revised schedule and an appropriate service credit or refund for affected undelivered work.

4. Billing, cancellation and refunds

You authorize $1,498 at checkout: $599 setup plus the first $899 monthly service payment. The $899 subscription renews monthly from the purchase date until canceled. The setup fee is not charged again on ordinary renewals. Any applicable tax must be disclosed at checkout. There is no minimum multi-month commitment.

Cancel by emailing Joseph@JRLworks.me before the next renewal. Cancellation stops subsequent renewals and normally takes effect at the end of the paid period. Ask for immediate campaign shutdown if preferred. Call (207) 664-9983 if you need help.

If you cancel before work begins, we refund the service and setup payments. After setup begins, we retain only the portion reasonably attributable to completed setup work and approved nonrecoverable costs, up to $599, and refund the remainder. Monthly payments generally are not prorated for client cancellation after work starts, but billing errors, our material non-delivery and legally required refunds are reviewed on their merits. These terms do not waive statutory rights or lawful payment disputes. We will give notice of failed payments and may pause delivery until resolved; cancellation requests still apply.

5. Customer lists, permission and promotions

You confirm that you are authorized to share and use customer records and can document permission appropriate to the proposed channel. An existing CRM record, prior purchase, public comment or social follow does not by itself establish permission for every future promotional channel. For this service, promotional audiences must have documented marketing permission appropriate to the campaign. Purchased, scraped or rented lists are excluded.

You supply existing unsubscribe, complaint and suppression records. We retain suppression controls, include required sender identification and opt-out mechanisms, and stop marketing to opted-out recipients. We may decline or pause a campaign if records, permissions, platform access or list quality are inadequate. Neither party can contract away its own legal responsibilities. You remain responsible for the truthfulness, availability and fulfillment of offers; JRL Works remains responsible for operating the agreed campaigns with reasonable care.

SMS, telephone campaigns and paid advertising are excluded unless separately scoped and approved. Any future SMS service requires appropriate consent, registration, opt-out handling and approved costs before activation. Meta messaging windows and permissions limit when DMs can be sent; email or SMS must not be used to bypass those restrictions without its own appropriate permission.

6. Automated responses and client responsibilities

We configure responses around approved business information, FAQs and clear next steps. This is not an unrestricted autonomous sales agent. AI-assisted drafting may be used with review; automated or AI-assisted responses can still be incomplete or incorrect. We do not invent testimonials, completed projects, availability, prices or discounts. Responses needing judgment, complaints, sensitive information, refunds and unusual requests are referred to you. You remain responsible for sales decisions, quotes, booking availability, customer service and fulfilling purchases.

Approval of a workflow authorizes subsequent messages within that approved logic without individual approval of every send. Material changes to offers, audiences or message logic require approval. Tell us promptly when business information changes. JRL Works may pause a malfunctioning or inappropriate flow while investigating. You must keep a responsible contact available for escalations; this service does not replace your staff.

7. Boundaries and extra work

The service excludes extra businesses or locations, additional social accounts, custom software or API integrations, full CRM replacement, historical conversation migration, complex database cleanup, ecommerce synchronization, custom sales dashboards, website rebuilding, onsite photography, video production, reels, advertising spend, sales closing, and unlimited revisions or training.

Sending a booking link is included; synchronizing external appointment status or revenue is included only where an existing supported connection is confirmed during onboarding. Otherwise tracking relies on your updates. We will not promise integrations before checking compatibility. Extra contacts, sends, flows, human handling, AI usage or third-party paid tools require a written scope and price before additional charges. We notify you near limits and pause affected excess work if you do not approve an increase.

8. Data, account access and ownership

You retain ownership of your customer records, supplied materials and business accounts. You grant JRL Works the limited rights needed to deliver the service and confirm permission to use supplied media. Use platform authorization or appropriate user invitations for account access; sign-in credentials remain with you. JRL Works does not request or store your social-media passwords.

Service data may be processed through GHL, Meta, Google Drive, Stripe and necessary service providers under their respective terms and privacy practices. Access is restricted to what is needed for delivery. We do not sell your customer list or use it for unrelated marketing. Do not send payment-card details, government identifiers, health records or other sensitive data through campaign forms or shared folders. Notify us promptly of suspected unauthorized access; we will investigate and communicate relevant incidents as required.

During the subscription, you receive access to the configured client workspace. This is managed platform access, not ownership of GHL software. On cancellation, live service automations stop at the end of the paid period unless an earlier shutdown is requested. On request within 30 days after termination, we provide one standard export of available customer records and client-owned campaign materials. Native workflows, conversation history and third-party integrations may not be portable. JRL Works retains its reusable templates and methods; bespoke migration is separately scoped. We then remove active working copies when no longer needed, subject to provider backup cycles, billing records, legal retention and necessary suppression records. Ongoing hosting or software access is not included after termination.

9. Results, measurement and third-party limits

The service is intended to support more inquiries, repeat purchases and profitable growth, but does not guarantee revenue, profit, bookings, conversions, engagement, inbox placement or return on investment. Audience size, permission quality, list age, offer strength, margins, seasonality, customer demand and your follow-up affect outcomes. Profit reporting requires reliable cost and sales data; a click, reply or booking is not proof of incremental profit.

We report observable activity and identify estimates or attribution limits. Platform outages, policy changes, account restrictions, expired authorization and deliverability issues may interrupt work. We will communicate material problems and propose reasonable adjustments, but cannot guarantee third-party availability. If an essential function remains unavailable, we will agree an alternative, appropriate credit or termination for the affected undelivered service.

10. Service issues and reasonable limits

Raise concerns promptly at Joseph@JRLworks.me. We will first work with you to correct the issue. For a material breach that can be corrected, either party may give written notice and ten business days to resolve it; unresolved breach permits termination and review of payment for undelivered work. Illegal instructions, serious data risk or compromised access may require an immediate pause.

To the extent permitted by applicable law, neither party is liable to the other for speculative lost profits or indirect consequential losses. Each party's aggregate liability for ordinary claims arising from this service is limited to the setup and service fees paid under this package during the three months before the event giving rise to the claim. These limits do not exclude fraud, willful misconduct, gross negligence, liabilities that cannot legally be limited, or refund and payment obligations expressly stated here.

Material scope or price changes require advance written notice and do not retroactively alter paid work. You may cancel before the affected renewal. If any provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

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